Privacy

Privacy

crossingthetees.org website is operated by ARC, Stockton Arts Centre Ltd. on behalf of Crossing the Tees Book Festival, a collaboration between the library services of Stockton Borough Council, Darlington Borough Council, Hartlepool Borough Council, Middlesbrough Borough Council and Redcar & Cleveland Borough Council.

A ticket booking system is operated using Ticket Source. Ticket Source acts as the Data Processor. Any data collected via the booking system will be in line with privacy policy which you can read below.

Purpose of Policy

We are committed to protecting your personal information and being transparent about what information we hold about you. Using personal information allows us to provide our customers with relevant and timely information about Crossing the Tees Book Festival.

The purpose of this policy is to provide a clear explanation about how we and our subsidiaries collect information from customers directly and how we use that information in our work. We use information we collect from customers in accordance with all applicable laws concerning the protection of personal information.

This policy explains:

– Who we are
– What information we collect
– How we may use the information
– How long we keep the information
– Who we share the information with
– How to complain

If you have any queries about this policy, please contact info@crossingthetees.org.uk

Who We Are

Crossing the Tees Book Festival is a collaboration between the 5 library services located across the Tees Valley; in Stockton, Darlington, Hartlepool, Middlesbrough and Redcar & Cleveland.

What information we collect

When you buy a festival event ticket online via Ticket Source we will collect personal information you give us such as your name, email address, postal address, telephone number and payment card details.

How we may use that information

Legal Basis

The following are the bases under which we may process your data:

Contract purposes

When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of an event, or in the case of problems with your payment, we will also send confirmation by email for orders you make online.

Marketing communications

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use the email address that you have provided. We will give you the opportunity to opt out of receiving email marketing communications.

Who we share the information with

There are certain circumstances under which we may disclose your personal information to a third party, Ticket Source, who process data on our behalf in order to act as our ticketing system software provider and payments service provider. In these cases we require that third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please contact us if you would like to exercise this right.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow